VICTORY: Citibank Forgives Student Loans for Grieving Families


When Keith and Michelle Norris’ daughter Brittani was killed in a tragic car accident three days before her twenty-third birthday—just a week before her college graduation—she had student loans she still had to pay off. While her parents grieved, Citibank continued to demand payment. After more than three years of pleading with Citibank, they started a MoveOn Petition. Within 18 hours of the petition’s creation, Citibank reached out to Keith and Michelle. The loans were finally discharged, and Citibank has since changed their policy on loan forgiveness for students who die before graduation.

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