If you need ADA accommodations, please inform a volunteer or member of staff on arrival at the venue – they will be able to guide you to accessible accommodations. However, please be advised that entry will not be possible before official doors open – so please plan accordingly, particularly given the expected weather conditions.

Arrival & Accessible Entrances:

The main entrance to The Van Buren is accessible. Please be advised that entry will not be possible before official doors open – so please plan accordingly, particularly given the expected weather conditions. Unfortunately, the mezzanine balcony is only accessible by staircase.

There are accessible stalls in each of the main restrooms, as well as a private accessible restroom located near the entrance (please ask a staff member for access.).

Accessible Parking: 

There is no on-site parking, however the Van Buren has partnered with ParkWhiz to offer easy and reliable options in the area. Some ParkWhiz locations do offer handicap-accessible spaces. When using ParkWhiz to book parking, look for the handicap-accessible logo under the amenities section just to be sure the location you want can accommodate your needs. Click HERE to book parking. Guests arriving by rideshare or carpool, especially those requiring ADA accommodations, can be dropped off curbside at the venue.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Service Animals:

At The Van Buren, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person’s disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Assistive Listening Devices:

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.